Read the brief discussion of these four here...In my years of working with groups and organizations, I have identified four basic types of listening.
“Ya, I know that already.” The first type of listening is downloading: listening by reconfirming habitual judgments.
“Ooh, look at that!” The second type of listening is object-focused listening: listening by paying attention to factual and to the novel or disconfirming data.
“Oh, yes, I know how you feel.” The third and deeper level of listening is empathic listening.
“I can’t express what I experience in words. My whole being has slowed down. I feel more quiet, present and more my real self. I am connected to something larger than myself.” This is the fourth level of listening.
Four Types Of Listening — by Otto Scharmer
https://www.awakin.org/read/view.php?op=audio&tid=2426